As with all businesses customer reviews are an essential part of your reputation. Even though we have traded for over twenty years it has only been the last five years where Autotrader the UK's largest online car advertising platform, have offered the opportunity to be able to build up customer reviews on their website. It has allowed anyone who has come in to contact with us here at Dc Trading, to leave a sentence or two about how they felt we are doing. Our customers also mention the high level of customer service, fantastic condition of the cars and the huge amount of information presented to them before even arriving to view one of our cars.
In the last five years as the owner of the buisness I have worked tirelessly to make sure everyone is one hundred and ten percent happy, from the beginning of the process all the way to the end. I also want everyone to leave fully informed and happy with their purchase. It has then been with huge disappointment that I have received an email this week 07/04/2022 (as in first two photos see below) explaining that Autotrader are doing away with every single online review customers have left me over the last five years. This is devastating news as a small independent online retailer, who relies on their excellent reputation. I am not alone in how I feel towards Autotrader themselves but the alternative is just not possible for us to consider.
I currently have 153 FIVE STAR reviews on Autotrader and a Google rating of 4.9 out of 5.0 with 69 FIVE STAR reviews on Google
Unfortunately for all small businesses like mine Autotrader have given us all an ultimatum either pay double sometimes even triple for your monthly advertising or lose your reviews completely. There is very little we can do as paying double or more is just not financially viable, so their bully boy style tactics means I'm going to have to lose my reviews on their website. So to replace my reviews I have uploaded all the available ones our loyal customers have given us before they disappear on the 22/04/2022.
This decision by Autotrader will have a hugely negative effect on us as people rightfully so want to be reassured they are dealing with honest, reliable and trustworthy people when purchasing a vehicle. Nearly every one of our reviews reflects these important traits in us. During lockdown when "click & collect/click & deliver" purchases came in to main stream retail the reviews system was absolutely critical in gaining that level of trust buyers needed to go through with making such a large purchase online. I hope this page will help people realise we are an established, long running company who you can put one hundred percent of your trust in.
Please click on the small icons below to open in larger scale, pictures of a number of reviews that have been on Autotrader for the last four years but are now absent from their website. Alternatively when you click on the "view my cars" page we include any reviews left on Google or Autotrader to the specific advert space here on our website.
COME VISIT US & DRIVE AWAY WITH YOUR NEW CAR TODAY!
Viewing is by appointment only.
We are open 6 days a week Monday to Saturday.
Early evening viewings can be pre arranged.
TELEPHONE or TEXT / WHATS APP on 07984 498 097
OFFICE 01372 272 315
We are happy for you to call us for information up until 10pm, any night of the week!
MAIN SITE LOCATION:
Streatham Road
Mitcham
Surrey
CR4 2AD
SECOND SITE LOCATION:
Epsom Lane North
Epsom
Surrey
KT18 5PS
Email : dc.trading@aol.co.uk
Mob : 07984 498 097
Tel : 01372 272 315
Mitcham Branch : Nearest tube is Tooting Broadway (1 mile), nearest train is Tooting (500 metres) or Mitcham Eastfields (400 metres) and only 15 min from London Waterloo or London Victoria.
Epsom Branch : Nearest station Epsom / Epsom Downs / Tattenham Corner all in Surrey. By car only three miles from junction 9 or four miles from junction 8 of the M25.
If travelling by train or tube we always try to provide a free pick up/ collection service from any of the local train or tube stations to make your journey that bit easier.